Guarantee Policy

Our Promise to You

At Borrowed Leather Goods, we take immense pride in crafting beautiful, high-quality leather products. To ensure your satisfaction and peace of mind, we offer the following guarantee policy:

What’s Covered
Our guarantee covers the following issues:
- Faulty hardware (zippers, clasps, buckles, rivets, etc.)
- Leather that doesn't meet our quality standards

How We’ll Make It Right
- Repair: If any part of your bag or leather accessory has an issue, we will repair it at no cost to you.
- Replacement: If the problem cannot be repaired, we will replace the item with a new one of the same model and color. If the same model and color are no longer available, we will offer you a comparable product.

What We Don't Cover
- Exclusions: This guarantee does not cover damage resulting from improper care, misuse, accidents, or any alterations made by the customer or a third party. Examples include, but are not limited to, exposure to extreme conditions, chemical damage, or improper cleaning methods.  Don't throw it in the wash! 
- Assessment: Our team will assess the item to determine if the damage is due to a manufacturing defect or improper treatment.

How to Claim
To make a claim under this guarantee, please follow these steps:
1. Contact our customer service team at borrowedleather@gmail.com with details of the issue, including pictures, and proof of purchase.
2. Send the item to our workshop (shipping details will be provided by our customer service team).
3. Our team will evaluate the item and inform you of the next steps within 3 business days.

At Borrowed Leather Goods, your satisfaction is our priority, and we stand by the quality of our products. If you have any questions about this policy, please do not hesitate to contact us.

Thank you for choosing Borrowed Leather Goods!